In fact, it's the first part of our corporate vision to be the safest, most customer-focused and successful transportation company in the world. As a testament to the successful pursuit of this vision, Norfolk Southern has earned unprecedented recognition for safety. The hard work continues at Norfolk Southern to achieve even more difficult goals for employee as well as customer safety.

Norfolk Southern received in 1998 the E.H. Harriman Memorial gold medal award for employee safety for calendar year 1997 — the ninth year in a row, which is an achievement unprecedented among Class I railroads. This distinction means Norfolk Southern's employees are the safest working employees in the rail industry. The award recognizes the lowest casualty rates per 200,000 employee-hours worked — a formula that takes into account fatalities, injuries and occupational illnesses reported to the Federal Railroad Administration.

Customers recognize the value of doing business with a company that will never put safety anywhere but first. By being the safest major railroad, Norfolk Southern has helped create a better, more competitive transportation industry.

Norfolk Southern's objective, however, is not to win awards, but to provide employees with a safe work environment and to exceed customers' expectations by delivering products safely, efficiently and on time.

Our Vision:

Be the safest, most customer-focused and successful transportation company in the world

Our Mission Statement:

Norfolk Southern's mission is to enhance the value of our stockholders' investment over time by providing quality freight transportation services and undertaking any other related businesses in which our resources, particularly our people, give the company an advantage.

Our Creed:

We are responsible to our stockholders, customers and employees, and the communities we serve. For all our constituencies, we will make safety our highest priority.

For our customers, we will provide quality service, always trying to reduce our costs in order to offer competitive prices.

For our stockholders, we will strive to earn a return on their equity investment which will increase the value of their ownership. By generating a reasonable return on invested capital, we will provide the security of a financially strong company to our customers, employees, stockholders and communities.

For our employees, our greatest asset, we will provide fair and dignified treatment with equal opportunity at every level. We will seek talented management with the highest standards of honesty and fairness.

For the communities we serve,, we will be good corporate citizens, seeking to enhance the quality of life through service, jobs, investment and the energies and good will of our employees.

Northfork Southern Railroad

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