Dear Hiring Manager:

After considerable success working with clients on complex issues, I find myself positioned for new Challenges. As you know, state of the art technology is of little value if people don't understand it and therefore can't use it. That is where my unique perspective, expertise and talents prove to be beneficial. I have technical talent as well as expertise in service delivery; someone who fully understands the human trends impacting technical environments, and can contribute a unique perspective to your team projects.

I can speak the language, install operating systems, configure software and hardware for PC usage, as well as provide instruction and training for staff. I follow industry trends closely through contact with others online, through technical journals and newsletters as well as hands-on work on my own systems.

In addition I am now a Microsoft Certified Professional and will soon become an MCSE. I presently have been certified in NT Workstation, NT Server and NT Enterprised Exams.

As someone who has spent her professional life overseeing change, expansion and growth, I understand these principals from the ground up. You will like my track record a tenacious, task oriented, problem- solver whose achievements are reflected in professional growth and increase responsibility. I have made major contributions on behalf of every one of my employers.

If my qualifications interest you, I would like to arrange a meeting at your convenience to discuss how my abilities would benefit your organization. If your need additional information, I can be reached at the telephone number listed above.

Thank you again for your time and consideration. I look forward to talking with you.

Sincerely,

Jeanette A. Russo

Jeanette A. Russo

Enclosure

• Hands on experience with Microsoft NT 4, Windows 95, DOS, Hardware and Software troubleshooting, Planning and designing of LAN its troubleshooting, cabling with different media.
• Excellent management and technical abilities
• Extensive experience in interfacing with staff, customers and IT department.
• People-centered, good at working with software development teams testing software for end users.
• Experience in help-desk support and technical training for your staff.
• Ability to troubleshoot, assess and diagnose systems to provide optimum usability.

Hardware: PC Platform (Pentium and 486)

Operating Systems:Windows NT4, Windows 95 and DOS 6.22

Network:Microsoft and Novell

Printers: Laser and Inkjet

Microsoft Certified Professional (MCP)

* Windows NT Server 4.0

* Windows NT Workstation 4.0

* Windows NT 4.0 in the Enterprise

• Design and install of 5 node NT Server based Network with integrated NetWare 5 Server, and NT Clients
• Installed and configuration of various operating systems including Windows 95/98, Windows NT
• Linux, Windows 2000.
• Installation and configuration of MS Office Applications
• Build computers from scratch install hardware and software. Install and upgrade Hardrives, memory and other items as required.
• Troubleshoot and repair hardware and software problems.
• Assist and provide support and train users on NT Network.

1. TECHNICAL ACHIEVEMENTS:

• Created a highly successful web page designed to teach newbies Linux OS.

• Mastered in-house system designed for large agency, then cross-trained staff.
• Created quality control procedures and training materials.
• Instructed: Linux, Windows NT and Microsoft Office Products.
• Designed and configured a NT Server Network

1. PROFESSIONAL EXPERIENCE:

STATE OF ILLINOIS, DCFS, Chicago, Illinois

Responsible for supervising a team of caseworkers and administrative support staff. Monitor job completeness and accuracy while maintaining and enhancing quality control documentation. Provide training and direction for immediate members of team while participating in delivery of training within the organization Developed and applied strong investigative skills on cases.

Reviewed client cases to determine processing guidelines and criteria. Provided information regarding cases at staff meetings. Interfaced with clients on a daily basis. Provided job training information and opportunities for clients. Responsible for coordinating all aspects of case to meet objectives through the utilization of communicator; repeatedly demonstrated ability in helping clients/associates through crisis situations.

EDUCATION:

UNIVERSITY OF ILLINOIS AT CHICAGO, Chicago, Illinois

JANE ADDAMS COLLEGE OF SOCIAL WORK MSW degree

NORTHEASTERN ILLINOIS UNIVERSITY, Chicago, Illinois

COLLEGE OF LIBERAL ARTS B.A. degree LIBERAL ARTS, PSYCHOLOGY, High Honors

Microhard Technologies, Inc.

Microsoft Certifed Professional - NT Worksstation, NT Server and NT Enterprise Server

-PROFESSIONAL REFERENCES PROVIDED UPON REQUEST –