| |
|
IBM Global Services / GXS via Infinite Computer Solutions, Tampa, FL
|
July 2000 - Present
|
eCommerce Enablement Team
Conducted
connectivity testing and enablement of new customers to the IBM/GXS
network using IBM products as well as multiple third party solutions
Helped IBM/GXS business partners transmit EDI and non-EDI
data via IP Dial, SecureFTP, AS1 (SMTP), AS2 (HTTPS), and legacy
connections
Extensive troubleshooting, team cooperation, and testing of
customer firewalls and client certificates to help resolve connectivity
issues
Direct contact with IBM Key Accounts such as WalMart, Ford,
Discover, Chrysler, Bank of America, Honda, and Sears to allow traffic
with their many business partners
|
TransContinental Title Company, Clearwater, FL
|
April 1998 - May 2000
|
Account Reconciliation / Data Processing
Reconciliation of escrow and title indemnity accounts, including researching transactions and dispersing checks to balance files
Remote retrieval of account data from branch offices via pcAnywhere. That data was used to detect fraudulent checks
Responsible for keeping branch offices supplied with escrow checks, and providing copies of posted checks when necessary
Performed daily bank account transactions including online wire transfers, stop payments, and check verifications
|
Babbage's / Software Etc., St. Petersburg, FL
|
November 1995 - March 1998
|
Store Manager
Worked at 4 different Babbage’s/Software Etc. locations, being promoted from Sales Associate to Store Manager
Hired, trained, and supervised a sales staff of 5 associates, as well as a software/hardware inventory in excess of $100,000
Assisted customers with hardware and software installation and support issues, both in-store and via telephone
Reinforced the importance of loss prevention techniques, adherance to company policy, and excellent customer service
|
|