Damien FOURNIER

Address: Paris, France

Email: damien underscore fournier at yahoo dot com

Employment History

Siebel Systems, Paris, France – Feb 2005- to date - Technical Account Manager

I have worked on the following customer projects: Société Générale, Vodafone Egypt and Chronopost International.

Siebel TAM guides through all phases of the implementation, providing expertise and guidance on Siebel's leading best practices for a successful front office solution. Siebel TAMs serve as the advocate for customers within the Siebel organization; making sure that Siebel's implementation and technology experts are rapidly mobilized, to keep the project on track.

As a customer facing role, this position requires very strong customer service skills, good planning and organizational skills, excellent written and verbal communication skills to ensure customer success and 100% customer satisfaction.

Siebel Systems, Munich, Germany - 1999-to Feb 2005 - Technical Support Engineer

The day-to-day work requires installation and administration knowledge of the Siebel toolset as well as a good working knowledge of all Siebel components, operating environments and databases.

Additionally I authored value-added Alerts, FAQs and Technical Notes appearing on supportweb.siebel.com and I worked on internal projects for global delivery, such as Siebel 7 readiness projects, process and quality improvement projects, documentation reviews. I also mentored four new hires.

Softlab GmbH, Munich, Germany - 1998-1999 - International Pre-sales

Promoted to international role involving high-value customers, including a pre-sales role training NTT-Data staff in Tokyo, Japan, training staff in Denmark and pre-sales at South-Africa's First National Bank, Johannesburg. I also supported customer projects on-site, including Deutsche Bundesbank and the Billing Team at VIAG Interkom in Munich.

Softlab France, Paris, France - 1993-1997 - Assistant to Marketing Director - French Pre-sales

Responsible for customer demonstrations, shows, annual user conferences and promoting new products internally. I performed demonstrations, installations, migrations and training for the following customers: Amadeus, ANPE, La Redoute, BNP, La Poste, MACIF, MAIF, CNP. My work directly contributed to new deals with Amadeus and La Poste.

Military Service at Headquarters of the Army, Paris, France - 1992-1993 - Analyst-Programmer

Other experience

Author & Publisher - Munich - 2000-2003

I co-wrote, photographed and published a book called “Groovy Munich”, a 200 page English guide to Munich. I gained valuable experience and knowledge in the areas of market research, marketing, project management, sales development, web site management and development, and journalistic research.

Training, Certification

2005 Siebel 7.7 Certification and Siebel Blue Print Certification

2002 XML Training “Transf. Data Using XML and XSLT” from New Horizons

2001 Certification Siebel 7 and Siebel eBusiness 2000 Exam

2001 Managing Projects in Organizations from the Georges Washington University, Munich, Germany

Education

1992 Master of Science (MSc) in Software Engineering, Teesside University, England

1991 Graduate Diploma in Computer Studies (Software Engineering) with Distinction, Teesside University, England

1990 Higher National Diploma in Computer Studies (Business Data Processing), North East Wales Institute, Wales

1989 Diplôme Universitaire de Technologie Spécialité Informatique, Nantes, France

1987 Baccalauréat D ('A' levels in Maths, Physics and Biology), Angers, France

Languages

French: Mother tongue; English: Fluent daily use; German: Good working knowledge