Experience

Nassau BOCES

Systems Coordinator, March, 2002 – June, 2006

 

I worked as a consultant for Nassau County BOCES supporting all aspects of Schoolware (school administrative software), which I also supported while working directly for Sun Valley Systems (Schoolware’s vendor). The clients I supported and trained were entire school districts, the users ranged from Assistant Superintendents to Secretaries.

 

·         Provided on-going training, guidance and support to end user clients, both on site at schools and via telephone and modem.

 

·         Wrote custom queries, reports and data extracts for their clients using Microsoft Access.

 

·         Guided, informed and supported their clients on the New York State data reporting requirements, definitions, software and procedures.

 

·         Created and documented operational procedures that the school districts followed.

 

·         Wrote software documentation.

 

·         Troubleshot client’s Schoolware and computer problems. If user related, I worked out their problems; if software related, I tested and analyzed the issue, then worked closely with the vendor to resolve it; if hardware related, I coordinated the resolution of the problem.

 

·         Installed software upgrades and fixes on client’s servers. Performed database management procedures, such as reorganizations, tuning and backup recovery.

 

 

GS XXI, Inc.

Software Support Specialist, August, 1999 – June, 2001

 

I held the position of a KICCS Software Specialist. KICCS is a freight software package and I supported all aspects of it, including remote support, telephone support, testing and installation of updates for GSXXI’s clients throughout the United States, which numbered about 70.

 

 

Sun Valley Systems, Inc.

Project Manager/Systems Consultant, March, 1997 – August, 1999

 

·         For new clients, I was involved in initial planning meetings. I converted any existing databases and configured them for Sun Valley’s software, which is a relational database application package. I installed their databases on-site, and set up individual desktops. I performed initial software training sessions, both one on one and in groups.

·         Provided on-going training and support.

·         Documented procedures for their clients, as well as wrote documentation for them.

·         Tested new software, providing input and suggestions on enhancements, designs and fixes.

·         Troubleshot client’s problems and determined if it was system, software or hardware related. If it was software related, I also tested and analyzed it to determine what was wrong.

·         Installed system software upgrades at client’s sites. Additionally, I performed database management procedures.

·         Wrote a high volume of queries and reports for our clients in both SQL and using Microsoft Access.

·         In house, I created an entire job tracking system in Access that tracked problems, enhancement requests and bugs.

 

Syntonic Systems, Inc.

Customer Support Representative, February, 1988 – March, 1997

 

·         Conducted training sessions and provided on-going support for the following systems: Word Perfect v.6.1, Lotus 1-2-3, Microsoft Publisher, Windows 3.1 and 95, IBM OS/2; Syntonic Systems' Accounts Payable, Accounts Receivable, Defined Contribution Processing, Union Dues Processing, Contribution Administration and Document Tracking; Datapoint's Word Processing, Desk and Calendar Management, Electronic Filing, Information Search and Retrieval, Windowing Software.

·         Supervised and was in charge of several administrative accounts. I ran programs, maintained member’s annuity balances, worked closely with accountants -- determining and allocating net assets, determined member’s eligibility of benefits, analyzed employer contributions, among many other functions.

·         Performed all Accounts Receivable functions, from invoicing and tracking payments to preparing and analyzing monthly cash receipt reports.

·         Performed all Accounts Payable functions, from receiving bills and paying them to preparing and analyzing expense allocation spreadsheets and reports.

·         Taught formal training classes on Datapoint's Word Processing System.

·         Tested Syntonic Systems’ software, providing input and suggestions on enhancements, design and fixes.

·         Created databases, queries and reports with Microsoft Access.

·         Demonstrated Syntonic Systems’ software at trade shows and for potential clients.

·         Ordered equipment and supplies for both Syntonic Systems and their clients.

 

 

Absolutely Professional Temps

Office Temporary, June, 1987 – January, 1988

Worked as an office temp. Duties included bank investigations, trafficking manuscripts and word processing.

 

 

Russell Marketing Research

Field Director/Market Research Trainee, October, 1986 – June, 1987

 

Supervised editing, tabbing and coding operations; prepared field instructions; established and maintained contact with field services; word processing, databases and spreadsheets on Leading Edge Framework Program.

 

 

Burson Marsteller

June, 1984 – September, 1986

 

Client Operations Coordinator: Supervised a general accounting staff, prioritizing and overseeing their workload; assisted in converting manual accounts payable system to computerized system; trained co-workers on new computerized system; analyzed and edited reports; word processing on the Digital DECmate III.

 

Accounts Payable: Resolved discrepancies involving past due accounts; processed payments; corrected reports; heavy phone work.

 

 

Education

State University of New York at Albany

BA, Psychology Major, Business Minor, 1984

Dean's List, Cum Laude