Sri Ramakrishnan (647)
892 4304
3257 Monica Dr Mississauga ON L4T 3E6 seenivasalu@hotmail.com
Systems
Support Specialist
Summary of
Qualifications
- Successfully completed a co-operative education placement as a Systems Support Technician at SAP Triversity
- Bachelor of Engineering in Computer Science and Engineering
- 6+ years of experience in Systems Support and Administration
- Exceptional skills in the installation, configuration, supporting and troubleshooting of various operating systems such as WIN95, WIN98, client/server architecture in Windows NT/2000/2003, Windows XP Office and Home Edition and various software applications
- Proficient in logging support call tickets using Change Point software integrated in Lotus Notes
- Extensive training in Redhat LINUX and installation of Firewall, Proxy, Web server, E Mail server, and TCPIP networking
- Developed in-house web based forms and reports using MS ASP technologies, MS Front Page, Macromedia Dreamweaver and Seagate’s Crystal Report
- Superior organization and time management skills with the ability to communicate well with individuals from diverse cultures
Skills Summary
|
Operating Systems: |
DOS 6.0,
6.22, Windows 3.X/95/98/ME/NT/2000 Professional /XP Home Edition and
Professional, 2000 Server and Advanced Server, Windows 2003 Server, Linux Red
Hat 9.0, JAVA Desktop, IBM AS/400 |
|
Services: |
MS
Exchange 2000, VPOP3 Email, Terminal Services 2000, IIS, FTP, Active
Directory, Windows Server Update Services |
|
Hardware: |
Gateway2000,
Dell, Compaq, HP, 3Com, RJ-45, RJ-11, cabling, modems, hubs, switches, PCs
and printers |
|
Software: |
Lotus
Notes 6.5, MS Office 9X, 2000 and XP, Terminal Services, FrontPage 2000 and
XP, Dreamweaver Ultradev, MX, Corporate NAV, Shorewall Firewall, Squid Proxy,
Ghost 7.5 Publisher 2000, Corel Draw 7.0 |
|
Networking: |
LAN/WAN
security, DNS, DHCP, WINS, VPNs, protocols |
Career Skills
Technical Support
- Installed, configured, supported and troubleshot various operating systems such as WIN95, WIN98, client/server architecture in Windows NT/2000/2003, Windows XP Office and Home Edition, Redhat Linux and various software applications
- Assembled PCs, upgraded BIOS, installed hardware components such as memory, hard disk, PCI card peripherals, and VGA card
- Implemented LAN connectivity, IIS web server, DNS, DHCP, Active Directory, MS SQL 2000 server, VPOP3 E mail server, MS Exchange 2000 server, Internet security with software such as Shorewall firewall, Squid Proxy under Redhat Linux operating system
- Installed and configured Email server using VPOP3 software and MS Exchange
- Supervised technical support operations with an 8-member support team
- Developed corporate intranet site using IIS web server
- Coordinated the implementation of AS/400 based HR Pro software for managing the personnel and payroll modules and migrated company’s payroll database
- Developed the internal design, implementation, cost analysis and negotiation of a company’s external network connectivity using VDSL (Provider Cable & Wireless), remote dial up, wireless networking and leased line modems
System Administration
- Experienced in multi platform system administration including Windows technologies, Linux Platform and IBM AS/400 systems
- Administered 100+ users on Windows and AS/400 platforms
- Developed in-house web-based reports using MS ASP technologies, MS Front Page, Macromedia Dreamweaver and Seagate’s Crystal Report
Help Desk
- Logged support call tickets using Change Point software integrated with Lotus Notes
- Developed intranet based Help Desk Support for customer support & queries
Installation/Configuration
- Implemented windows server updates services for the enterprise network
- Implemented mass level OS deployment using Norton Ghost image software
- Installed centralized anti-virus solutions using Norton Anti virus corporate edition
- Installed centralized spam
control software using SPAMPAL software that integrated with Email server
software
- Installed AT&T’s VNC remote
administration software on all the client machines that facilitates remote
support
Training
- Tutored basic computer skills and Microsoft Office application
- Conducted
post installation training for HR Pro and FAMAS Retailigence point of sale
projects for various level of staff which includes the managers
Employment History
|
2005 |
Systems Support Technician-Co-op |
SAP Triversity |
|
2004-2005 |
Systems Support Manager |
Seychelles Marketing Board |
|
2004-2005 |
IT Tutor (Part Time) |
Seychelles Marketing Board |
|
2002-2004 |
Manager - Internet & Projects |
Seychelles Marketing Board |
|
2000-2002 |
System Administrator |
Seychelles Marketing Board |
|
1998-2000 |
System Administrator |
Berjaya Hotels & Resorts |
|
1996-1998 |
System Administrator-Assistant |
Berjaya Hotels & Resorts |
|
1995-1996 |
Systems Support Technician |
Paradise Computer Services |
|
1994-1995 |
IT Technician-Trainee |
Kody Computers Ltd |
Professional Training
|
2005 |
Employability Skills with Co-op Placement |
DPALC – St.Gabriel |
|
2004 |
SAP v4.6b BASIS |
Maagnus Infotech Ltd |
|
2004 |
Redhat Linux Installation/Configuration |
VCS |
|
2003 |
Dreamweaver Web Development |
Seychelles Marketing Board |
|
2002 |
Windows 2000 Server Installation |
Seychelles Marketing Board |
|
1996 |
Fidelio Hospitality Management System |
Berjaya Hotels & Resorts |
|
1995 |
Hardware Technician |
KODY Computers Ltd |
|
1995 |
Novell Netware ver 3.12 |
SIM |
Education
|
1994 |
Bachelor of Engineering in Computer Science and Engineering - Evaluated by World Education Services |
Bangalore University |
Projects
|
2003-2005 |
FAMAS Point of Sale Software |
Project Leader |
|
2003 |
HR Web based module |
Developer |
|
2002 |
HR Pro–Human Resources Professional software |
Implementation Specialist/Migration |
|
2001 |
Web based Help Desk Support |
Developer |
Volunteer Experience
Performed various volunteer services under National Service Scheme