Lea M. Wojcik

Objective

Education:

• Psychology Major Bachelor of Science
• Computer End User Technology Minor
• Grade Point Average: 3.099

Technical Skills:

Programming Skills:

Hardware Skills:

Software Skills:

Select Work Experience:

Catering Attendant - Cashier/Foodservice Worker
Lakeview Market (Compass Group USA, Inc.)
September 2008 - Present

• Coordinate set-up and delivery of food and supplies in response to customer demands for catered event throughout the US Bank facility.
• Prep food daily with chef for catering orders daily.
• Prepare all catering orders for timely pick-up and clean-up daily for all clients.
• Maintains work area, equipment and supplies with management.
• Serve customers food and beverage orders(s) quickly in proper portions with courteous demeanor.
• Performs cashiering duties; verifying bank, making cash transactions, giving change, counting cash receipts and filling out cash reports daily.
• Restocks condiment stands in the dining area(s) and maintains cleanliness.

Front Desk Clerk
Best Western Milwaukee Airport Hotel and Conference Center
May 2008 – September 2008

• Answer a multi-line phone system to assist guest’s needs and/or create reservations as needed.
• Provide outstanding customer service to all our guests upon reservation, arrival to departure.
• Be courteous and represent the hotel leaving guest with best impression throughout their stay.
• Handle any guest dissatisfaction to avoid a guest from not returning.
• Handle situations to accommodate guests with special needs or requests during their stay.
• Drive a 24/7 complimentary shuttle for guests to and from Milwaukee General Mitchell Airport.

Enterprise Imaging PACS End User Support Technician - PACS Enterprise Radiology Department
University of Wisconsin Health Hospital and Clinics
January 2005 – December 2007

• Provided quality end-user help desk customer service support for Enterprise Imaging PACS related calls for the UW-Health hospital and clinics and our enterprise sites (local hospitals in the area).
• Perform basic PACS functions some examples include diagnosing issues by checking the PACS system logs, processes, databases, re-sequencing studies, and utilizing other resources available.
• PACS Data Administration - Manage Enterprise Imaging PACS database QA function.
• Technical support in second level problem-solving, determination and serve as a liaison between vendors (GE and McKesson) and ensure accurate problem interpretations.
• Front line support/contact to fix many of the day-to-day issues and forward on higher-level issues to the proper specialty Enterprise Imaging PACS Analyst or work with software contact directly.
• Resolve and maintain any daily Enterprise Imaging PACS system issues.
• Work with technologists and radiologists to provide ongoing database cleanup (QA) to ensure excellent quality assurance for all patients.
• Work with various 3rd party vendors when needed to resolve any system errors or patient quality assurance issues.
• Perform quality assurance on outside film imports by converting non-dicom images into Enterprise Imaging PACS properly (Outside Film Reference Exams).
• Resolve any quality assurance issue(s) with the Hospital Information Systems Feed (HIS) to the Radiology Information Systems Feed (RIS).

Systems Analyst Associate - Desktop Support
University of Wisconsin Health Hospital and Clinics
April 2004 - January 2005

• Provided quality end-user customer service support in a hospital and in clinic environments (about 5,000 users or more).
• Second level support contact pertaining to hospital PC applications problems, which is also referred to as desktop support issues.
• Used Active Directory to view/change users rights and also migrate computers to various domains.
• Repaired computer hardware and setup workstations as needed.
• Used bootp, DOS, and net1 to troubleshoot DHCP and give workstations access to our network domains.
• Assisted as needed on UW-Health Hospital and Clinics Helpdesk.

Information Systems Intern
Pilgrim Road Power Train Operations Harley-Davidson Motor Company
August 2003 - April 2004

• Provided quality customer service IS support to end-users in a manufacturing environment.
• Wrote, resolved, and if unresolved assigned and distributed help desk support assignments to the appropriate technician.
• Used Active Directory and Novell Console One to assist end user customers.
• Repaired computer hardware, printers, and radio frequency scanners used in production.

Cooperative Internship in Information Systems
Tomahawk Operations Harley-Davidson Motor Company
May 2002 - August 2003

• Provided quality customer service IS support to end-users in a manufacturing environment.
• Used regression testing for new updates or new software on the network before implementing.
• Troubleshooted and resolved PC hardware/software and LAN networking issues.
• Maintained and updated PC inventory and cutsheet for accurate reporting.
• Installed new devices and other technology on the network.
• Worked with end users to minimize their personal network drive files.
• Performed login testing for all nine Harley-Davidson facilities against the Tomahawk facility’s network.
• Learned PC hardware and software configurations on the network.

Computing Help Desk Intern
University of Wisconsin Whitewater
September 2001 - May 2002

• Troubleshoot PC problems over telephone, e-mail or in person.
• Wrote, assigned and distributed help desk support assignments.
• Installed Windows NT, Windows 98 and 2000 on computers.

Front Desk Clerk
Jefferson Rodeway Inn
August 1997 - December 2002

• Train new employees on Choice Link Software.
• Create user-friendly software training documents and handouts.
• Accommodate guests needs and solve any dissatisfaction.

Engineering Traffic Technician
Wisconsin Department of Transportation - Traffic Department
May 2000 - September 2000

• Coordinate and enforced highway safety regulations.
• Inspector of consultant operations, records manager and contract manager.
• Verified contract requirements and procured payments.
• Long term project planning.
• Addressed and solved contract disputes, adjustments and amendments.
• Created excel spreadsheet form for future contracts.

Volunteer Activities:

• Assist with Fish Fry needs as needed depending on help.

• Greet the community upon arrival of the grand opening.
• Hand out informational pamphlets offering directions of the facility, FAQs, and a scavenger hunt for the children to take part in during their visit.
• Help anyone with general questions or offer directions if they were lost or looking for particular location.

• Play with patient children from 0-6 years old.
• Offer patients parent’s breaks as needed.
• Help nurses and staff with general shift tasks as needed.

• Coordinate and support current women issues or events on campus.
• Create and participate in activities and fund raisers for the Women's Center.

Interested?

Lea M. Wojcik

Send an E-mail

Hope to hear from you soon!

Last updated January 2009

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