J o s e p h N g o

AREAS OF SKILL

SOFTWARE PROGRAMS: Windows - 3.x, 98 & NT, UNIX, MS-DOS, MS Word, Excel, Access, FrontPage, PowerBuilder, various popular internet software, Windows/DOS utilities, and 2D/3D graphics software

HARDWARE: Building, upgrading and troubleshooting PCs (most types and brands of components), installing and setting up printers and other peripherals

COMPUTER TRAINING: Extensive work done in hardware and software troubleshooting, network management and support, writing technical reports, managing system backups, training users, web page design, graphical image editing, generating 3D-rendered graphics and animations

PERSONAL: Excellent written and oral communications skills, exceptional learning abilities, strong problem solving skills, strong leadership and interpersonal skills, up to date with current and future developments in the computer industry, desire to meet challenges and gain knowledge, physically active

WORK EXPERIENCE

Utila Dive Supporters
Utila, Bay Islands, Honduras
April 1999 - June 1999
· Website developer/PC Support Specialist
· Designed 4 different web sites for businesses on the island. Provided technical support. Created promotional tools in the form of advertisements and flyers.

IFARHU - St. Clair College English Language Center
Panama City, Panama
September 1998 - March 1999
· Manager of Technology
· Provided supervision and technical assistance to staff and students. Designed and modified systems in order to accommodate course requirements. Developed and maintained library of software and equipment. Designed and created database for student enrollment. Provided technical documentation about procedures and information about the system.

Future Shop Ltd.
Burnaby, BC
January 1998 - April 1998
· Windows NT System Administrator
· Completed corporate wide conversion of UNIX terminals to Windows NT PCs. Managed over 500 users and computers throughout corporation. Assisted corporate helpdesk with troubleshooting problems. Provided 2nd and 3rd level technical support. Assisted in building hardware and software database.

Transport Canada
Vancouver, BC
May. 1997 - August 1997
· Technical Support Analyst
· Provided technical support for offices throughout Canada. Trained users in a variety of applications. Assisted in installing, maintaining, and upgrading of PCs in a Windows NT LAN. Assisted in maintaining database of problem logs, and hardware and software inventory. Provided technical documentation about procedures and information about the system.

EDUCATION

Langara College
Vancouver, BC
September 1996 - August 1998
· Completed Computer Information Systems Co-operative Education Diploma. Achieved cumulative GPA of 3.25.

British Columbia Institute of Technology
Vancouver, BC
January 1998 - February 1998
· Completed Introduction to Alias PowerAnimator course.

Capilano College
North Vancouver, BC
September 1994 - April 1996
· Studied first and second year arts and sciences courses.

INTERESTS AND ACTIVITIES

Meeting new people, travel, creating computer graphics, golf, snowboarding, tennis, biking

REFERENCES

References and vital information are available upon request.
Resume also available in Word format.

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