Omnidata Corporation - January 1997 to July 1998
   Accounts Receivable/Payable - Westlake Village, CA

• Managed accounts receivable customer records and accounts payable listings.
• Performed collections of customer accounts.
• Created database using Microsoft Access for tracking serial numbers of parts in inventory.

   The Prudential - April 1996 to October 1996
   Administrative Assistant - Policyowner Relations Division, Woodland Hills, CA

• Responsible for answering customer service calls of a multi-line phone center within three rings.
• Researched and directed customer calls to appropriate area of the Company.
• Obtained critical information from individual calls and input data into two Company databases.
• Processed and prepared complaints for analysts in department.
• Ordered necessary customer records and prepared correspondence to clients.

   The Prudential - October 1994 to April 1996
   Administrative Assistant - Compliance Division, Plymouth, MN

• Created own job description
• Assistant to director of 100+ employee division.
• Kept track of attendance, vacation, disability and overtime for entire division.
• Created and maintained division budget.
• Researched and explained variances in division budget.
• Originated organizational charts, supply manuals, distribution lists.
• Ordered all supplies for division.
• Arranged travel for director and other executives in the division.
• Trusted with highly confidential information.
• Scrutinized and processed employee travel and expense vouchers.
• Developed reports, memos, letters, and materials for executive presentations.
• Arranged and scheduled executive on-site and off-site meetings.
• Maintained director's calendar and screened incoming calls and e-mail.
• Provided training to other administrative assistants.

PROFESSIONAL/COMMUNICATION SKILLS

• Excel in writing in various styles including business and creative.
• Able to create basic web pages using HTML.
• Extremely proficient in using the Internet and navigating the World Wide Web using a variety of browsers.
• Able to work proficiently in Windows 3.1 and Windows 95 environment.
• Proficient in the following software programs: Microsoft Word, Excel, Powerpoint, Access, Schedule+, Microsoft Works and Visio.
• Knowledgeable in the following software programs: Lotus 1-2-3, FileMaker Pro, ClarisWorks and Adobe PhotoShop for Macintosh.

EDUCATION

California Lutheran University, Thousand Oaks, CA - January 1997 to Present
Currently a senior, majoring in Marketing Communications, (3.8 GPA in major, 3.5 cumulative GPA).

North Hennepin Community College, Brooklyn Park, MN - September 1993 to August 1995
Completed two years toward degree.

REFERENCES

Available upon request.