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XLRI Jamshedpur

BMD&PMIR-II (04 batch Term IV)

 

 

 

Cross Cultural Management

 

Course Outline

Madhukar Shukla

 

 

Objectives

Design & Coverage

Evaluation

Group Presentation & Term Paper

 

 

 

While the individual is an insoluble puzzle, in the aggregate he becomes a mathematical certainty. You can never foretell what any one man will do, but you can say with precision how an average number will behave. Individuals vary but the percentages remain constant.

 

 

I.   OBJECTIVES:

This course will help the participants to:

·            Develop a cognitive framework to appreciate the impact of culture on managerial behavior and business processes

·            Develop behavioral and cognitive skills to operate in the cultures of key countries

·            Apply his/her understanding of cultural nuances to managerial/ leadership effectiveness, interpersonal communication/ negotiations, designing systems and structures, HR practices, etc.

 

II.   COURSE DESIGN & COVERAGE:

This course is designed to provide both conceptual and experiential learning to help appreciating how culture influences behaviour and why it is important for practicing/ potential managers to understand the culture relativities.

To fully benefit from the course, regular class attendance, pre-class preparation, and participation is essential.

The course is designed in four modules:

 

Module 1: Understanding Culture  (Sessions 1-4)

This module will help the students to gain insight into the underlying structures of culture and how these mould our perceptions, attitudes and mental models of reality. The focus of this module is to establish that cross-cultural sensitivity requires going deeper than just business etiquettes.

 

Session 1

Introduction to the Course

Readings:

 

 

1.

T Morrison & Wayne Conway

The Color of Money

2.

-do-

The Relativity of Time

3.

-do-

What's in a Name

4.

-d-

How's Your Foreign Image

 

 

Session 2-4

Understanding Culture: Key Concepts

Readings:

 

 

5.

Stephen Dahl

Determinants of Culture & Identity

6.

Edward T Hall &

Key Concepts: Underlying Structure of Culture

7.

-compiled-

High and Low Context Cultures

8.

June Cotte & S Ratneshwar

Juggling and Hopping: What does it mean to Work Polychronically

 

Quiz-1 in Session 5

 

 

Module 2: Frameworks for Mapping the Culture (Sessions 5-8)

This module discusses two comprehensive frameworks which help one to analyse and compare different cultures and derive their implications for management practices.

Session 5-6

Dimension of Cultural Differentiation - Geert Hoefstede

Readings:

 

 

9.

-compiled-

Geert Hoefstede's Model

10.

Geert Hoefstede

The Cultural Relativities of Organisational Practices and Theory

11.

-compiled-

Defining the Self

12.

-compiled-

Culture - Power Distance

 

 

Session 7-8

Dimension of Cultural Differentiation - Cluckhohn

Readings:

 

 

13.

Henry W Lane, Joseph Distefano & Martha Maznevski

Mapping the culture: Cultural Orientation Framework

 

 

 

Mid-Course Quiz- 2 in Session 9

 

 

Module 3: Studies of National Culture (Sessions 9-16)

In this module - which will be handled by the students - we will use the frameworks discussed in the previous module to understand the nuances of cultures of different countries. Please go through the evaluation section given later to know what is required from you.

 

Session 9-16

Country Studies - National Cultures

 

 

9

Japan

 

 

10

USA

 

 

11

France

 

 

12

India

 

 

13

UK

 

 

14

Saudi Arabia

 

 

15

Germany

 

 

16

China

 

Suggested Readings in Book II:

 

 

These are only preliminary readings. You will have to find more for your project

 

        i.    

RT Moran & PR Harris

Doing Business with Asian (Japan & China)

 

       ii.    

Guntram Rahn

Cultural Differences and Doing Business in Europe and Japan

 

      iii.    

RT Moran & PR Harris

Doing Business with North Americans (USA)

 

     iv.    

Pew Research Center

Among Wealthy Nations, US Stands Alone in its Embrace of Religion

 

      v.    

Rob Riel

A Cultural Profile of French People

 

     vi.    

Gilles Asselin & Ruth Mastron

Business Customs and Practices in France

 

    vii.    

RT Moran & PR Harris

Doing Business with Europeans (England & France)

 

   viii.    

Romuald E J Rudzki

British Social Culture

 

     ix.    

-compiled-

Indian Society: Caste System and Family

 

      x.    

Valerie Frazee

Working with Indians

 

     xi.    

---

Islam

 

    xii.    

Halvor Moxnes

Honor and Shame

 

   xiii.    

---

Saudi Arabia: Guardian of Islam

 

  xiv.    

RT Moran & PR Harris

Doing Business with Mid-Easterners (Saudi Arabia)

 

   xv.    

---

Core German Cultural Values

 

  xvi.    

---

Culture of German Management

 

 xvii.    

compiled

Doing Business in Germany

 

xviii.    

Hsu O'Keefe & William O'Keefe

Chinese and Western Behavioural Differences

 

  xix.    

Economist

The Gentle Art of Lobbying in China

 

   xx.    

Jack Scarborough

Comparing Chinese and Western Cultural Roots

 

  xxi.    

LW Gertmenian

Cultural Insights on Doing Business in China…

 

 

You will also find some useful links for your Country Study:

HERE

 

 

Quiz-3 in Session 17

 

 

Module 4: Implications for Management Theory & Practice (Sessions 17-20)

 

Session 17

Adjusting to the New Culture

Readings:

 

 

14.

Joyce S Osland

The Journey Inward: Expatriate Hero Tales & Paradoxs

15.

William B Heart

The Intercultural Sojourn as the Hero's Journey

 

 

Session 18-19

Cultural Differences in Management/Business Practices

Readings:

 

 

16.

Geert Hofstede

Cultural Constraints in Management Theories

17.

Madhukar Shukla

Cross-Cultural Differences in Business Environments

18.

John B Cullen

Why Do Nations Differ in HRM?

19.

Zofia Krokosz-Krynke

Organizational Structure and Culture: Do Individualism/Collectivism and Power Distance Influence Organizational Structure?

 

Quiz-4 in Session 20

 

Session 20

Competencies for Global Manager & Conclusion

Readings:

 

 

1.

Robert Rosen & Patricia Digh

Developing globally Literate Leaders

2.

Vladimir Pucik & Tania Saba

Selecting and Developing the Global vs Expatriate Manager

 

 

 

III.            EVALUATION:

 

The evaluation for the course will be based on 4 components. These are:

 

 

1.

Quizzes

28 marks

Group Assignment (2 & 3)

2.

Group Presentation on Country Study]

20 marks

3.

Term Project (Country Study) ]

20 marks

4.

End-Term

32 marks

 

]: see Group Presentation and Term Project given below

 

There will be 4 quizzes, each of 7 marks. There will be no makeup quiz (unless you have been officially granted leave from the institute on the day of the quiz)

 

The grade cutoffs marks will be as follows:

 

 

A+

80 and above

 

 

A

75.0

-

79.5

 

 

B+

70.0

-

74.5

 

 

B

65.0

-

69.5

 

 

C+

60.0

-

64.5

 

 

C

55.0

-

59.5

 

 

D+

50.0

-

54.5

 

 

D

45.0

-

49.5

 

 

F

Below 44.5

 

 

*****
Group Presentation & Term Project

(Country Studies)

 

 

 

·            For the purpose of this part of the course, the class will be divided into 8 groups.

·            Each group will be assigned one country to prepare a presentation - to be made in the scheduled session - and a paper on its culture. The presentation and the paper should cover:

o       Cultural history and background of the country

o       How the culture of the country influences (and is influenced by) areas such as formation of self-concept/identity, family structure/life, kinship patterns, gender relations, customs and etiquettes, etc.

o       Use one (or more than one) framework(s) - Edward T Hall/ Geert Hoefstede/ Clyde Kluckhohn - to analyse the salient features of the culture

o       Implications for business practices/ organisational systems & structures

o       Do's & Don'ts

o       etc. (this etcetera is important ;-)

·            Please submit a 1500 words synopsis of your presentation to me, at least a week (7 X 24 hrs) before your presentation - so that I can get it photocopied, to be distributed before/during/after your presentation (your choice)

·            Submission of the synopsis and the quality of synopsis constitute 10 marks of the evaluation for presentation

·            Please plan a presentation of about 60-75 minutes.

·            Please note that there is an intrinsic logic in sequencing of the countries for the presentations - exchange of presentation dates are not permissible.

·            The final Term Project, based on your presentation (and incorporating the feedback from the presentation) has to be submitted in the 20th session. The structure of the Project will be same as the one given above. You can also add examples, cases etc. to highlight the points.

·            Your Term Project will be considered complete only when you have submitted:

o       Hard Copy of your Country Study Report

o       Soft Copy of your Presentation

o       Soft Copy of your Country Study Report

·            Note: The soft copies are needed, so that I can get a CD burned with all the report, and the class gets a copy each containing all presntaitons and Country Reports.

 

 

*****