Richard T. Mallory Jr.
3721 Spring Valley Rd. Apt. 159
Addison, Texas 75001-4453
phone: (972) 484-7836
email-1: mallory_rick@hotmail.com
email-2: rickmallory@yahoo.com
Education- Summary:
Windows Operating Systems and MS Office suite installation, support and troubleshooting. Customer Service relationship/ telephone communication skills, Unix Solaris 2.5 System Administration - Introduction, Advanced and Network Administration, MS Excel Advanced and Macro/VBA, MS Access Database Development, Design and Programming Language, Windows 95/98 and MS Office Advanced courses, VB and C/C++ Programming and Electronics, Avionics and Computer Training.
Technical Summary
:
Operating Systems:
Windows 3.1/95/98/ME/2000/NT Workstation, DOS, MAC OS 5-9, Windows for Workgroups and OS2.
Software:
MS Office 4.3 through Microsoft Office `2000, DBASEIII and DBASE IV, SAP, ASK Database, Front Page Express, Microsoft Outlook, Outlook Express, MS Exchange, Lotus 123, Norton & Quarterdeck Utilities, Windows NT server administration, Netscape through 4.7, Internet Explorer 3.0 to 6.xx, Lotus Notes and BayStone/Clarify/Remedy Tech. Support Databases/Call Tracking Software along with many other applications.
Experience - Summary:
Contract Labor
September 1998 to Present
- On-Site installation of NIC cards, setup LAN accesses to cable modem ISP network. Included installation and T/S of IE and Netscape, e-mail applications, and WindowsÓ
OS. Trained customers on the use of the applications.
- Supporting customers over e-mail for client Operating Systems, Browsers and e-mail applications including operating systems features, configuration and troubleshooting failures.
- Supporting customers over the phone and on site with ISP failures using Netscape, Internet Explorer and MS Outlook/Express on MS Windows 95, MS Windows 98, Windows NT and Macintosh operating systems for clients. Also support hardware failures and upgrades.
- Phone support of cable modem products, Netscape, Internet Explorer, Outlook Express, Windows 95/98/NT, and Macintosh operating systems for the clients.
- Telemarketing positions in many categories.
Experience – Summary (continued):
Fujitsu Network Communications, Inc. - Plano, Texas
September 1986 to July 1998
- Supported 50 PC's and Laptops on the LAN including installation and troubleshooting of hardware, software, operating systems, and Ethernet for PC's and Laptops. Responsible for remote administration of our Windows NT server using Windows 95/98/NT server tools and writing procedures for troubleshooting, software installation and maintenance of the PC’s and Laptops.
- Programmed Visual Basic 4.0 and 5.0 applications to be utilized as front ends for MS Access database files.
- Purchasing and ordering the PC systems and test equipment necessary for the department.
- Scheduled workloads and monitored employee performance for employee evaluations.
- Provided management with reports on customer unit status.
- Trained technicians on Windows OS software, Internet browsers and PC use.
- Visual Basic programming and VBA for Excel programming.
- Telecomm system and unit level testing, troubleshooting, and repairs.
Contract Labor - Sept. 1986 to June 1987
Contracted through Volt Technical Services to Fujitsu. A full time position was accepted with Fujitsu in June 1987.
U.S. Navy Active Duty - Avionics Electronics Technician
February 1980 to July 1986
- Repair and service of communication, navigation and ECM equipment for A7E and EC-130 aircraft.
Misc. Employment
- Telemarketing
- Retail sales positions.
- Manufacturing and warehouse positions.