YES NO N/SURE
1. Does your company using statistical techniques in ___ ___ ____
implementing quality control.
2. Does your company stress on quality of products going
out to the user. ___ ___ ____
3. Do you ever heard of statistical process control or SPC. ___ ___ ____
4. In process quality control, does the production worker in
your factory ever uses this problem solving tools.
a. brainstorming ___ ___ ____
b. cause and effect diagram ___ ___ ____
c. pareto analysis ___ ___ ____
5. Have your company ever uses these quality improvement
tools.
a. flow chart ___ ___ ____
b. storyboarding ___ ___ ____
c. scatter diagram ___ ___ ____
6. To maintain a productive production, does your company
uses
a. frequency histogram ___ ___ ____
b. checksheet ___ ___ ____
in line to check the production flow.
7. Is there any control charts being use in certain process
control. ___ ___ ____
8. Does your company uses
a. average and range ___ ___ ____
b. median and range ___ ___ ____
c. individual and range ___ ___ ____
variables control chart in tracking that a process is out of
control or not.
9. In using an attributes control chart, does your company
uses
a. p-chart ___ ___ ____
b. np-chart ___ ___ ____
c. c-chart ___ ___ ____
to monitor the flow of the process.
10. Does acceptance sampling being use in quality control. ___ ___ ____
MANAGEMENT
YES NO N/SURE
1. Is there any quality policies on statistical process control
or SPC being implemented. ___ ___ ____
2. Are policies and procedures on quality control being
followed in production floor. ___ ___ ____
3. Have your company ever estimate the cost of poor
quality of products and services. ___ ___ ____
4. Is the quality department responsible for the quality
checking of the product and process. ___ ___ ____
5. Does the workers in the production floor inspect their
own process. ___ ___ ____
6. Have your company determined the effects of the
Improvement using quality control tools. ___ ___ ____
PROCESS
1. Where is the emphasis being place for manufacturing
quality assured products.
a. supervisory attention
b. inspection and test of production
c. motivation of workforce a b c
2. Who determines the quality control being implemented in
production floor.
a. manufacturing engineers
b. production supervisors
c. workers
d. quality control department a b c d
YES NO N/SURE
3. Is there any measure on quality of output products. ___ ___ ____
4. Does the information of quality control meet the needs
of the personnel. ___ ___ ____
5. Does the quality control techniques understood by the
personnel. ___ ___ ____
6. Is there any resources being spent on defects and
correcting quality being noted. ___ ___ ____
7. Is there any maintenance being done for all machinery. ___ ___ ____
8. Is the capability of main process being observed. ___ ___ ____
INSPECTION
YES NO N/SURE
1. Does inspection counted as an important process. ___ ___ ____
2. Is there any clear inspection procedures. ___ ___ ____
3. Does your company have an inspection department. ___ ___ ____
4. Are there any procedures for dealing with defective parts
or products. ___ ___ ____
5. Is inspection being done time-to-time to find the cause of
potential failures. ___ ___ ____
6. Does your company practice
a. incoming inspection ___ ___ ____
b. process inspection ___ ___ ____
c. setup inspection ___ ___ ____
d. finished parts inspection ___ ___ ____
7. Is all the inspection data and documentation being
processed
a. using a computer ___ ___ ____
b. manually ___ ___ ____
8. Is there any schedule for
a. inspection ___ ___ ____
b. overhaul ___ ___ ____
TRANSPORTATION AND SERVICING
YES NO N/SURE
1. Does your company manage customer’s feedback. ___ ___ ____
2. Is there any records being kept on
a. repair activities ___ ___ ____
b. testing equipment ___ ___ ____
c. customer feedback ___ ___ ____
d. major and minor failure of machineries ___ ___ ____
e. cause of breakdown ___ ___ ____
3. Does any safety procedures being emphasized. ___ ___ ____
PERFORMANCE INDICATOR
1. Does your company sales volume
a. increase
b. decrease
relating to the quality of products.
2. Does your employee keep
a. increasing
b. decreasing
3. Have your company being rewarded for quality awards
a. yes
b. no
4. From quality point of view, how is the profit increment compared to last year.
a. increase
b. decrease
5. Does the scrap and defective products keep
a. increasing
b. decreasing
6. What would be the scrap cause by the production’s fault per year.
a. 0-5%
b. 6-10%
c. 10-15%
d. above 15%
7. What would be the time spent on rework and reinspect the product
a. 0-5%
b. 6-10%
c. 10-15%
d. above 15%
of their working hours per year. (assume working hours = 3000 hours/year)
8. Warranty replacement per year (from the total sales)
a. 0-5% b 5-10% c. above 10%
Please answer the questionnaire and send the answer in the form of:
No 1: yes
No 2: no
No 3: not sure
and so on to
say_kian@hotmail.com
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