Mr. BHAGWAT KUMAR SHAH                                             Date of birth     :-          1967
London,    UK                                                                           Marital status    :-          Married
Email    :-  Bhagwat_s@UK.IBM.com                                       Nationality        :-          British                             

LANGUAGES :-

Ø       Fluent in English, Gujarati & Hindi

EDUCATION :-

1986- 89           BSc Joint Honours degree in Chemistry and Physics.
                        Kings College London (K.Q.C.) 

1979-1986         3 A Levels, 1 A/O level, 11 O Levels
                       A LEVEL:-    Mathematics, Physics & Chemistry
                        A/O LEVEL:-   Pure mathematics and mechanics
                        O LEVEL:-   Eleven subjects, including English language, and Mathematics.
                        Kingsbury High School, Kingsbury, London NW9 

ACHIEVEMENTS :-  

Ø       Chairman’s award for Quality 1998 - re-enigeering the technologies Procuremeent Process.

Ø       Changed a number of polices to make Global working a reality.

Ø       Support management of 900 workstations in London. 

Ø       Manage the corporate LAN environment across five buildings.

Ø       HR management of 7 engineers.

Ø       Delivered DHCP to over 6000 workstations across Europe.

Ø       Managing a migration of network services to new offices in London.

Ø       Have created 2 websites on Geocities, generating over six million visitors.

Ø       Have created a web site for the Indian Tourist Office in the UK.

SKILLS :-

Ø       Managing people.

Ø       Influencing and interpersonal skills.

Ø       Managing projects of various sizes.

Ø       Skilled in MS Office, various versions of Windows, NT, Lotus Notes, Front Page.

Ø       Presentation experience of giving lectures and seminars to an audience of over 200 people.

Ø       Successfully communicating technical issues to non-technical colleagues in simple language.

EMPLOYMENT :-

October 2004 - Till Date :- IBM - Technical Account Manager in the S.T.G..

May 04 – September Till Date 04 :- IBM - AstraZeneca UK Ltd - Team Leader - dealing with all aspects of building, deploying and decommissioning of IT equipment.

Ø       Managing 7 engineers, covering end to end process from building, installing and break fixing over 2000 clients in the sales and marketing arm of AstraZeneca.

May 2002 – May 2004 :-            IBM - Senior Support Specialist at American Express site.

December 97 – April 2002 :-      American Express Ltd. - Executive Solutions (EMEA)

Roles & Responsibilities :-

Ø       Providing tailor made technical solution for SVPs and Presidents in EMEA.

Ø       Sole representative of Corporate Infrastructure Services and single point of contact for London.

Ø       Manage all technology related projects in London.   

Ø       Providing comprehensive range of services for desktop hardware and software.

Ø       Third level technical and customer services escalation point for London.

Ø       Managing and developing the relationship between American Express and the third party vendors - namely NSI, Compel, Computer Centre, HP and the Facilities Management. 

Ø       Providing technology consultancy service for all our users in CSG, ESG and TSG and managing their IT related projects as required.

Ø       Communicating IT related changes to all customers.

Ø       Improving the communication link between technologies and the business partners has made it more user friendly and we are now seen more an “enablers” and “partners” by the business.

Ø       Liasing and working with the business as a technology partner, driving the momentum of change and new development.

August - Nov 97 :-         Desk-side Technical Support (contract)

Union Bank of Switzerland and Banque Paribas 

Supporting over 1000 stock brokers, traders and support staff at each of the sites.  The work was fast paced and required being efficient, resourceful and versatile.   

December 96 – Aug 97 :- Principle Analyst, National Cash Registers (UK) Ltd.,

Providing 2^nd line on-site support to 1000 NCR users in their Greater London offices.   Looking after the LAN and WAN, involved in the modernisation and upgrading of their hardware and software.  Playing a key roll in the roll-out of Windows 95, Office 95, MS Exchange and internet access. Installing configuring, supporting and trouble shooting over the phone aswell as face-to-face. Supporting PCs, laptops and looking after the corporate servers in accordance with established SLAs.

Jan 95-June 95 :- Technical assistant, Western Systems, European HQ, London,

Providing hardware and software assistance over the phone to customers ranging from individual users to government departments and organising on-site engineer visits.

1986-1995 Other Employments :-

Have also worked for National Westminster Bank Plc, Lloyds Bank Plc, IT Net, Royal Collections Enterprise Ltd., Swiftcall, Harrods, Fenwick Group Ltd., Greenway Video, and London Electricity Co.Plc. Blue Ocean Associates (Short and long term contracts.)

INTERESTS :-

Ø       Write articles and poetry in three languages and several styles.
Ø       Treasurer of the parent teacher association at Stanburn School (2002 - 2004).
Ø       Have backpacked around various parts of South America, Central America and India.
Ø       Voluntary work for Old age Concern (Brent - London), Roe Green Junior school, Nathadwara Temple Trust (India), Swadhaya Association (London), Northwood (cultural) Academy for young children, Pushti Youth Circle (UK), Datta Yoga Centre (UK branch), I-to-I magazine and the Terrence Higgins Trust.

References :- Will be provided upon request.