Information Structures and Behavior in Business Meetings

This article is available at QuaSyLaTic Knowledgebase

This article looks into the relationship between regular business meetings and the overall business performance.

A hypothetical case used is a company engaged in service industry, aspiring to be No. 1 in the industry with good profit and effectiveness in their service to the customers..

In reality, there are much customers dis-satisfaction, and the company is in the red for many years.

The focus is on

• a) how the structures of the regular meeting, particularly the information structures used in the meeting, affect participants behavior,
• b) making strong correlation between people behavior and the overall business performance.

Readers will gain good insights on how information structures affect human behaviour, which continue to affect the already poor business performance. With such understanding a better information structures can be designed to steer people thinking and behaviour to higher platform and produce the intended business results.