EdgeWear - Help Guide

Help Guide

1. ORDERING

Payment Methods

How to Place Your Order

Problems Ordering

2. SHIPPING

Shipping Info

Calculate Shipping Costs

International Shipping Costs

3. PRODUCT INFORMATION

Colors, Styles, and Sizes

Shrinkage

4. RETURN

Our Return Policy

How to Send a Return

5. PRIVACY POLICY

PAYMENT METHODS:

You can order from EdgeWear with a major credit card (Visa, Mastercard, American Express and Discover), your Paypal account, or with a Money Order (US and Canada only). Sorry, we do not accept personal checks.

When you chose Money Order as your payment type, you will receive a confirmation email with instructions on where to mail your money order. You must go through the shopping cart to pay by money order.

We use a THAWTE VERIFIED SECURE SHOPPING CART so you can be sure that your order information and credit card details are secure.

Satisfaction is guaranteed or we'll happily refund your purchase (minus the shipping amount) within the first 45 days of the date you place your order).

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HOW TO PLACE YOUR ORDER:

1. Click the thumbnail of the shirt/item you would like to purchase.

2. Customize your shirt by choosing a style, color and size you like, and then click on the "ADD TO CART." Click it to go to the cart.

3. Continue through the cart by entering your shipping details, choosing your payment method, verifying your details and so forth.

Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.

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PROBLEMS ORDERING:

These are some of the most common solutions to ordering problems:

1. Make sure to enter the exact billing address appearing on your statement

2. Try restarting your computer (that seems to work for many)

3. Try on a friend's computer (this always works)

4. Order by mail with money order (US and Canada only)

If these solutions don't work, please contact us.

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SHIPPING INFO:

We ship to anywhere in the U.S. and many countries Internationally. Shipping takes 8-15 days for all orders in the US and an additional 7-10 days to International destinations.

Why does it take 8-15 days for shipping? We offer so many shirts in so many styles, colors and sizes we cannot keep stock on everything we have. We manufacture our shirts frequently, but the process of getting your order, screen printing the shirts, packaging...then shipping to your door, takes 8-15 days.

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SHIPPING AND HANDLING RATES- DOMESTIC

USA: $5.95 for the first shirt and varying amounts for additional shirts depending upon what your zip code is and the weight of your order (USPS priority mail has changed their entire pricing scheme and the pricing depends upon what zone your city falls in and how far it is from our facility in Phoenix AZ).

SHIPPING AND HANDLING RATES- INTERNATIONAL

Canada/International (Countries below): Prices vary depending upon what zone you are in according to the USPS Letter Post zoning chart. Calculations are made in the shopping cart when ordering based on total weight of order.

To calculate your total cost, you'll have to proceed through the shopping cart (to the page before you enter your credit card details). Choose the shirts you would like and enter your shipping info and you will see the total for shipping and the shirts combined before you are actually charged. Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Note: Certain countries charge additional fees, such as custom fees and independent carrier fees. Please contact your local customs office or branch office of the us postal service to find out what kind of fees you can expect based upon the type of merchandise you wish to order before placing your order.

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SHIRT SIZES and SPECS:

Our shirts are made from the highest quality cloth on the market, are 100% Cotton* (Hoodies, too) and are screen printed to assure longevity and superior look. No crappy iron ons, seconds or irregulars here.

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SHRINKAGE:

All our shirts are made of 100% cotton. They may shrink about half a size when washed except for the Ringers. Our Ringer shirts seem to shrink about one full size when washed.

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RETURN POLICY:

Satisfaction is guaranteed or we'll happily give you a refund for the shirts that you purchase, provided they are unworn, and unwashed, and it is within 45 days of your order.

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HOW TO SEND IN YOUR RETURN:

We will provide a full refund for any unworn, unwashed item that is returned within 45 days of the date of purchase. Fill out the survey on your return form. Include the return form in your package. Place the return label provided, as well as proper postage on your package and mail it to the address listed below.

EdgeWear, Inc.

4300 Massachusetts Ave NW

Washington DC 20016

We can not process your return without your invoice number. If you do not know your invoice number please contact us. We will need to know your name and address in order to look up your order.

If you do not have your return form, please put your invoice number on a note in the box/package along with your name, address, telephone number, email address, and the reason for the return.

EXCHANGE INSTRUCTIONS:

We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it.

If you have any questions about processing your return please feel free to contact us.

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We do not rent, sell or distribute our customer base to anyone. Your privacy is important to us and is completely guaranteed. When you give us your e-mail, address or phone number during the ordering process they are used for order confirmation purposes only.

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